We at pergear.com want your online experience to be enjoyable, simple, and successful. If you have any questions regarding these policies and procedures, please email us at support@pergear.com.

Accepted Methods of Payment

  • Credit Card (Visa, MasterCard, American Express, Discover)
  • Online Store Gift Cards/ Coupons
  • Paypal

Credit Card Charges

Your credit card will be charged ($ USD) when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping & Delivery

  • Free shipping for orders to the following countries : 
    United States, Canada, United Kingdom
  • Standard Shipping takes 10-15 days for delivery.
  • Express shipping will be temporarily unavailable. 
  • International Shipping fees are calculated at checkout if any. (The rate charged for the shipping of your order is based on the size and weight of your order, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.)

Please note: During high season and Sale(Christmas Day, New Year’s Eve, Chinese Year), delivery might take 15-30 days to delivery.

Notice: For orders placed during the Chinese New Year Holiday from 2020 January 23rd~February 10th , shipping will be delayed for a week.

If your country is not in the list of delivery destinations, please contact our customer support

Regarding VAT:
Pergear price doesn't include customs tax. You need to pay customs tax if there is. The customer is responsible for estimating and covering any VAT, GST, Duty, Tax, handling fees, customs clearance charges, and/or other possible costs associated with the shipment. Information below is for reference only, and Pergear takes no responsibility for the information provided.

 

 General Custom Duty and VAT Information

 United States

 Single Order<200 USD, No Custom Duty & Sales Tax

 European Union Countries

 No Custom Duty & VAT

 United Kingdom

 No Custom Duty & VAT

 Canada

 Single Order (Goods Value, International Shipping Cost Needs to Be Removed)<20 CAD
 No Custom Duty & VAT

 Japan

 Single Order<16,666 JPY, No Custom Duty & VAT

 Mexico

 Single Order<50 USD, No Custom Duty & VAT

 Australia

 Single Order<1000 AUD, No Custom Duty & VAT

 New Zealand

 Single Order<800 NZD, No Custom Duty & VAT

 

Canceling an Order

  • If you would like to cancel a pending order, you can do so provided that the order has not yet entered the fulfillment process. 
  • An order cannot be canceled once the item has been shipped from our warehouse.
  • Click here to know more about Returns & Warranty policy.